do you know what your prospects are saying online?
If you are like the millions of companies and organizations utilizing social media as a marketing tool, social media monitoring should be done regularly and consistently.
You will learn how social media monitoring can help you:
- Respond to customer complaints in a timely manner, avoiding escalation of disputes
- Discover what your competitors are saying, and what people are saying about your competitors
- Listen to feedback to help you develop products and services that accurately fit your customers' needs
- Keep up with trending topics
